Atomia DNS Google group

Join our Google group for news, discussions and more. Here you will also be able to get in contact with the developers behind Atomia DNS and other community members: http://groups.google.com/group/atomiadns.

Premium support options

We offer 3 different premium support packages:
Benefits Gold Platinum Diamond
GMT office hours 4h guaranteed support ticket response time Yes Yes Yes
24/7 x 365 2h guaranteed support ticket response for critical tickets No No Yes
2 priority bug fixes (work on bug fix starts within 4h) No Yes Yes
Advance security notifications No Yes Yes
24/7 x 365 phone support (critical issues only, expert level support) No No Yes
Price per year $4,600 $300 hourly support rate $10,000 $130 hourly support rate $26,000 $130 hourly support rate

Service Level Agreement

Please read the Atomia DNS Service Level Agreement.

How to buy support

Order by email: sales@atomia.com
Order by phone: +46 21 490 2620

Frequently Asked Questions

Q: What hardware is required for the Atomia DNS system?

A:The absolute minimum requirement is one machine, but this would require the Atomia DNS Master server and Atomia DNS Nameserver to be installed on the same machine which is not recommended. A more likely scenario would be:
  • Server running Atomia DNS Master.
  • Backup replica of the Atomia DNS Master database.
  • Two or more servers running Atomia DNS Nameserver.
For larger installations it is also possible to install the Atomia DNS API and Atomia DNS database on separate machines.

Q: What software is required for the Atomia DNS system?

A:The software requirements for the Atomia DNS Master are listed in the Atomia DNS Master server installation instructions and the software requirements for the Atomia DNS Nameserver are listed in the Atomia DNS Nameserver installation instructions.

Q: How many queries can Atomia DNS handle?

A:The Atomia DNS Nameserver has been tested using dnsperf (http://www.nominum.com/services/measurement_tools.php) on a modest system to see its performance. With dnsperf running on the same machine as the name server, this modest system managed to handle 8609 queries per second.

Q: How well does Atomia DNS scale?

A:Atomia DNS can scale to handle large DNS infrastructures both on the backend and in terms of name servers. To be able to scale and handle more DNS queries you only need to add more name servers to the system. The load will then be spread across all name servers. The Atomia DNS Master doesn't usually have a high load since it is only used to provision changes to the name servers. To scale the Atomia DNS Master server, the Atomia DNS API and Atomia DNS Database can be installed on separate servers. For higher requirements it is also possible to load balance the API using several servers.

Q: How do I administrate zones in Atomia DNS?

A:Atomia DNS has an API with functions for administrating DNS settings. It also comes packaged with a web-based control panel.